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Podcasts
Categories
Articles
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Presentations
Video
CSCX Consulting
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Archive
7 Types of Nudges to Provide Better Customer Experience
Articles / Mar 2019
Agents Attack! How Support Teams Use Ticket Attack Plans to Improve CX
Articles / Mar 2019
Using Predictive Analytics to Boost CX for Good
Articles / Feb 2019
What Becoming a New Father Taught me About Customer Experience
Articles / Jan 2019
How Teams can use Video to Boost Survey Replies & Customer Engagement
Articles / Nov 2018
3 Strategies for Scaling Up to 24-Hour Customer Service
Articles / Nov 2018
NPS isn’t Perfect…but here’s why it’s still useful for your business
Articles / Oct 2018
The Importance of a Calm Assessment
Articles / Oct 2018
A 3 Phase Approach to Customer-Centric Product Support
Articles / Oct 2018
How Customer support and Customer success can collaborate to increase customer retention
Articles / Oct 2018
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