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Archive

We are all measuring customer experience wrong

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Articles / Sep 2023

Reducing Humans Cannot Increase Friction

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Articles / Jan 2023

8 assumptions about customer experience you can’t afford to make

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Articles / Mar 2021

How to Give Great Customer Service QA Feedback

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Articles / Feb 2021

Improving Support Processes with Snowplow Analytics

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Podcasts / Feb 2021

127: Support’s Relationship to Product

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Podcasts / Oct 2020

Balancing the Spectrum of Service Cost and Customer Experience at Rachio [Podcast]

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Podcasts / Aug 2020

55: Panel: How customer-centric are you?

Podcasts / Apr 2020

54: Panel: Customer communications in a crisis

Podcasts / Apr 2020

How Revolut Provides High-Quality Service Through In-App Chat Support [Podcast]

Podcasts / Mar 2020

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