Craig Stoss in Customer Experience – Page 6 – Craig Stoss Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

3 Reasons Not to Use Cost Per Contact

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TikTok / Mar 2023

Enhancing Customer Experience with AI Technology

Podcasts / Mar 2023

Support Talks: Career Pathing for Customer Support Roles

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Articles / Feb 2023

The 2023 Support Tech Landscape

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Articles / Feb 2023

Reducing Humans Cannot Increase Friction

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Articles / Jan 2023

Support Talks: Building and Measuring Self-sustaining Support Teams

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Articles / Jan 2023

Support Data Support CX

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Podcasts / Jan 2023

Setting up your Zendesk platform to do more with less

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Articles / Dec 2022

The Value of Support Data

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Presentations / Dec 2022

Support Talks: Support Staffing for Seasonal Volume

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Articles / Dec 2022

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