Craig Stoss in Customer Experience – Page 2 – Craig Stoss Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

Impact analysis and where it is used for Zendesk configuration

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Articles / May 2024

Zen and the art of Zendesk configuration

Presentations Video / May 2024

Four Questions with CX Leader Craig Stoss

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Articles / May 2024

Best practices for maintaining your Zendesk configuration

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Articles / Apr 2024

Smart Metrics Are The New Standard For CX+Support

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Presentations Video / Apr 2024

Backup and restore your Zendesk configuration

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Articles / Mar 2024

AI and Customer Service: Disruption, Efficiency and Upholding Customer Experience

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Podcasts / Feb 2024

Authority Magazine: How AI Is Disrupting Our Industry, and What We Can Do About It

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Articles / Dec 2023

Measuring Customer Experience Wrong

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Video / Dec 2023

Tips and tricks to improve your Zendesk emails (from a Zendesk expert)

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Articles / Dec 2023

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