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Podcasts
Categories
Articles
Podcasts
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Presentations
Video
CSCX Consulting
CX Tools Repository
Staffing Calculator
NPS isn’t Perfect…but here’s why it’s still useful for your business
Articles / Oct 2018
The Importance of a Calm Assessment
Articles / Oct 2018
A 3 Phase Approach to Customer-Centric Product Support
Articles / Oct 2018
How Customer support and Customer success can collaborate to increase customer retention
Articles / Oct 2018
How to handoff between Sales and Support to drive more revenue
Articles / Oct 2018
Opening the “As-designed” Discussion
Articles / Sep 2018
What is your Anger Threshold?
Articles / Sep 2018
Understand Your Customers by Connecting Support Data with Marketing Surveys
Articles / Sep 2018
From a Distance – a practical guide to remote leadership
Articles / Aug 2018
How to Break Down the Barriers between Customer Support, Product, and Engineering
Articles / Aug 2018
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