Craig Stoss in Customer Experience – Page 10 – Craig Stoss Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

5 Customer Experience Concepts your Agents Need to Know (and How to Teach Them)

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Articles / Nov 2021

From the Library to Leading Teams | The Customer EXCELLENCE Podcast

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Podcasts Video / Nov 2021

The Power of Video within Support with Loom

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Podcasts / Oct 2021

Why Support Teams need Contextual Data (and how to make it happen)

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Articles / Oct 2021

The Bartender Customer Experience Exercise

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Articles / Oct 2021

Embedding Customer Support Across the Organization with Fiix Software

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Podcasts / Sep 2021

Improve Customer Experience using Natural Language Processing with Summatti

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Podcasts / Sep 2021

How do SLAs Impact Customer Satisfaction?

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Articles / Aug 2021

Successfully Scaling Support with CloudTalk

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Podcasts / Jul 2021

How Do You Measure Your Customer Service Team’s Capacity?

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Articles / Jul 2021

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