Staffing Calculator
Erlang Model Staffing Calculator
Load CSV Data 
A comma seperated list of ticket volumes that represents the average arrival pattern of tickets. This should be created tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm)
Assumptions
Historical Data Trend The arrival pattern of tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm). It can be manually entered or loaded through a CSV. This represents a historic arrival pattern from any time period. For example, you can use a month of data from the previous year, or it could be from a previous quarter. This data is only used for arrival pattern percentages.
Hour
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Please Load Dataset
Anticipated Arrival Pattern Table
Hour
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total
Total
0
0
0
0
0
0
0
0
Minimum Headcount Needs
Hour
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
99% SLA Headcount Needs
Hour
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Load CSV Data A comma seperated list of ticket volumes that represents the average arrival pattern of tickets. This should be created tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm)
A comma seperated list of ticket volumes that represents the average arrival pattern of tickets. This should be created tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm)Assumptions
Historical Data Trend The arrival pattern of tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm). It can be manually entered or loaded through a CSV. This represents a historic arrival pattern from any time period. For example, you can use a month of data from the previous year, or it could be from a previous quarter. This data is only used for arrival pattern percentages.
The arrival pattern of tickets Sunday->Saturday from 0hr (midnight)-> 23hr (11:00pm). It can be manually entered or loaded through a CSV. This represents a historic arrival pattern from any time period. For example, you can use a month of data from the previous year, or it could be from a previous quarter. This data is only used for arrival pattern percentages.| Hour | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|
Anticipated Arrival Pattern Table
| Hour | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Total |
|---|---|---|---|---|---|---|---|---|
| Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Minimum Headcount Needs
| Hour | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|
99% SLA Headcount Needs
| Hour | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|