Video – Craig Stoss in Customer Experience

Archive

Zen and the art of Zendesk configuration

Presentations Video / May 2024

Smart Metrics Are The New Standard For CX+Support

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Presentations Video / Apr 2024

Measuring Customer Experience Wrong

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Video / Dec 2023

Talking AI Days of Future, Past

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Video / Jul 2023

The Power of Unique Data: Pragmatic Practices for the AI-Driven Era

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Video / Jun 2023

Business Mic: The impact of Artificial Intelligence on Customer Experience

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Podcasts Video / May 2023

AI Tools & Best Practices

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Presentations Video / Apr 2023

Webinar: The Future of SupportOps – Managing Efficient Growth

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Presentations Video / Jul 2022

From the Library to Leading Teams | The Customer EXCELLENCE Podcast

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Podcasts Video / Nov 2021

Increase Customer Satisfaction and Reduce Support Load with Video

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Video / Aug 2017