CX Tools Repository
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Logo Name Description categories 
Transform real-time insights into automated actions that empower agents, supervisors, and contact center leaders. Experience next-gen insights, stronger performance, and superior outcomes. Insights/Analytics 
Stop wasting your agents’ time and your budget replying manually to every extra “thanks” that customers send your way. Automatically solve those tickets and move on to the next urgent issue. Utilities 
The AI Operating System for Customer Support Agent Assist Conversational AI (Chat bot) CX Platform
Insights/Analytics 
Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. Customer Success Management Slack Support 
Total CX will relentlessly pursue best practices in all aspects of customer service, contact centres and CX, but we will always take care of the basics. Outsourcing 
Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling. CRM 
Leave the constant agent hiring, onboarding, and training to the customer service BPO Source: https://wow24-7.io Outsourcing 
AI agent that has the power to deliver customer experiences that are deeply human Conversational AI (Chat bot) 
From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform. Status Management 
Statuspage provides real-time incident communication and status updates. Keep customers informed, build trust, and enhance transparency. Status Management 
NLX is the conversational AI platform powering the experiences that define the era of conversational applications, including chat, voice, multimodal, and beyond. Conversational AI (Chat bot) Knowledge Management Telephony/IVR
Transmonqa provide Quality monitoring software that easily allows you to achieve your Customer experience. Agent Assist Quality Assurance 
Maximize contact center impact with employee-centric AI. Quality Assurance 
Simply Contact is a reliable customer support outsourcing company with extensive expertise. We provide smooth and seamless customer care in 18+ languages. Conversational AI (Chat bot) Live Chat
Telephony/IVR 
The support platform that works the way you do. Consolidate your support channels into one platform your team will love, and bring support closer to product and engineering. Helpdesk Slack Support 
Powerful, flexible and data-driven, Attio makes it easy to build the exact CRM your business needs. CRM 
Scale support on Slack, Email, Teams, In-App Chat, Forms, Communities, and more--all-in-one tool. Helpdesk Slack Support 
Pega Customer Service built for personalized experiences Agent Assist Conversational AI (Chat bot) 
Deliver exceptional CX through AI-powered automation, intelligence, and omnichannel orchestration. Insights/Analytics Telephony/IVR Workforce Management
unitQ measures the quality of your products, services, and experiences in real time so you can take action on what's working and what's not with AI insights Insights/Analytics 
Frame AI is a Streaming AI Platform that drives value from unstructured data across the company through traits, triggers, and trends. Insights/Analytics Voice of Customer/Survey 
Pythia is an AI-driven customer support automation platform for Zendesk Chat and Zendesk Support Utilities 
Looking to automate Zendesk workflows and streamline processes? You need Knots, the user-friendly solution that can make your life easier. Utilities Workflow Automation 
Respell combines no-code workflows, an agent-driven chat experience, and suggestions so you can make magic with AI. Utilities 
Connect your database. Get an admin panel. Basedash is an AI-generated interface to visualize, edit, and explore your data. Utilities 
Stop creating yet another screen. PixieBrix is the first low-code platform to add automation, integrations, collaboration, and AI to the web apps your teams already use. Utilities 
AI-powered support assistance that finds answers from previous tickets Co-browsing 
Solidroad is the "flight simulator" platform for your customer-facing teams. Empower your reps to perform at their best with realistic AI-powered conversations and effective AI coaching feedback. Training 
Yetto is a customer communication tool designed by support professionals and for support professionals. Helpdesk 
Khoros is combining generative AI with a treasure trove of data, world-class automation, and digital engagement tools to create the perfect support experience. An experience that can be built instantly, learning constantly, and helping perpetually. Conversational AI (Chat bot) CX Platform Insights/Analytics
Knowledge Management 
Reimagine how social media can grow your business with Sprout Social. See our social media management tools in action. 
Wrangle is a modern ticketing system built for Slack that makes it easy for your users to get help while ensuring that no request ever falls through the cracks. Wrangle automates all the reporting you need to show management how your team is doing. Helpdesk Slack Support 
Use Qualtrics AI to transform data into personalized experiences, uncover drivers for customers and employees, and make smarter decisions to power growth. CX Platform Insights/Analytics 
Zoom Contact Center is a video-optimized omnichannel contact center solution integrated with the Zoom platform and designed to elevate the customer experience. CX Platform Telephony/IVR 
Deflect support tickets and personalize interactions for faster, more effective customer service. Agent Assist Conversational AI (Chat bot) Insights/Analytics
Unify your front-office teams, tools and touchpoints with Sprinklr's AI-powered customer experience management platform. Eliminate the chaos of using multiple CX tools. CX Platform Insights/Analytics
Voice of Customer/Survey 
HappyFox is an automated help desk that sets smart rules to prioritize and automatically assign support tickets to the agents. Helpdesk 
Vitally's all-in-one Customer Success Platform automates and scales strategies, processes, and workflows using your real-time customer data and insights. Customer Success Management Insights/Analytics 
Discover the ultimate solution to your support and BPO needs at Support Labs. With cutting-edge technology and an expert team, we ensure the optimization of your processes and operational excellence. Trust us to elevate your business to the next level with effective and customized solutions that adapt to your specific demands. Outsourcing 
Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more! Collaborative Inbox Knowledge Management Live Chat
Future-proof your support team with our customer-centric AI and automation platform. Minimize effort and maximize delight, hassle-free. Agent Assist Conversational AI (Chat bot) Insights/Analytics
Delivering Great Customer Experience Assured by Generative AI Conversational AI (Chat bot) CX Platform Insights/Analytics
Unlock the power of best-in-class customer support with the world's first customer operations platform. The only all-in-one solution with both agents and automation. Outsourcing 
Decagon is the most advanced AI platform for customer support Agent Assist Conversational AI (Chat bot) 
InflectionCX brings together decades of expertise and cutting-edge technology to deliver modern Customer Experiences. Outsourcing 
No minimums. No headaches. We deliver expertly trained customer service and technical outsourcing support teams so you can focus on growth. Outsourcing 
HiOperator is the first AI-enabled automated customer service solution that delivers full service customer care that is superior to what even great human customer service agents can deliver. Outsourcing 
Next Generation Customer Support Outsourcing Services. Outsourcing 
Customers last when you put them first Outsourcing 
Cxstomer helps the fastest growing brands implement and scale personalized customer support. Outsourcing 
World class customer experience teams for leaders who put people first. Outsourcing 
Business Process Outsourcing (BPO) is an effective way to improve customer support & save time for your organization. Get started with Peak Support! Outsourcing 
Hire 24/7 teams to clear the inbox as you need it. We match your brand voice exactly with all management, training included. Outsourcing 
Enhance your business with wrrk Outsourcing 
Customer HD Outsourcing 
5CA is a global partner for remote, multilingual CX talent. Level up your CX with passionate experts who care about your brand the way you do. Outsourcing 
Growth can be a great problem to have - as long as you have the right team. We're the right-size partner who'll prove that our culture isn't an empty promise. Outsourcing 
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention. Outsourcing 
Your ultimate guide to building global teams through ethical outsourcing. Let us enhance your business by connecting you with hidden talent. Outsourcing 
A unique and powerful software suite for businesses of all sizes. With 55+ applications, Zoho caters to 100 million+ users for their end-to-end business needs. Helpdesk 
Zingtree's platform helps you uncover and implement automation opportunities at scale by utilizing your expertise, data, apps, knowledge, and business intent. Workflow Automation 
Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media. Helpdesk 
Create interactive decision trees to guide call center agents or self-service customers. Improve first call resolution (FCR) and revenue. Live Chat 
Y Meadows AI customer service automates support processes while enhancing the experience for both customers and agents. Workflow Automation 
Discover how our AI Copilot at Worknet.ai streamlines your workflow. Enhance productivity and efficiency with our advanced AI tools. Visit us now! Agent Assist Slack Support 
#1 proactive customer experience platform. Rated ★★★★★ on Shopify. Create branded post-purchase journeys, prevent "where is my order?" calls before they happen, and Get real-time insight into lost or delayed shipments. Improve retention & LTV, and increase customer happiness with proactive notifications. CX Platform 
When I work Workforce Management 
Vistio simplifies delivering great service, reducing guesswork and agent stress. The result: better service, happier agents, predictable operating expenses. Training 
Verint is a leader in CX automation. The world’s most iconic brands rely on our open CCaaS platform and team of AI-powered bots to create tangible AI business outcomes, now. CX Platform 
Understand your customer needs with our AI-powered feedback analytics platform. Save time and resources by building what customers care about. Insights/Analytics 
Unbabel’s Language Operations Platform gives businesses the ability to thrive across cultures and geographies by eliminating language barriers. Translation 
Truco.ai - Voice automation your agents love Quality Assurance 
Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free! Customer Success Management 
Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution. Helpdesk 
Instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Setup in minutes on Slack, MS Teams, or as a Chrome app. Conversational AI (Chat bot) 
Go from point solutions data silos to our powerful AI for CX platform. TheLoops provides agent quality monitoring, voice of customer analysis, real-time troubleshooting more. Insights/Analytics 
Tettra is an AI-powered knowledge base and knowledge management software. Curate company information and get instant answers to your team's repetitive questions. Knowledge Management 
Tango - The Prince’s Trust – an organisation that helps young people aged 16 to 30 get their lives on track Knowledge Management 
Talkdesk CX Platform 
Swifteq builds Zendesk apps that help customer support teams streamline their customer journey and offer better service. AI-powered customer support software for ticket and help center automation. Utilities Workflow Automation 
Surfboard WFM features integrated forecasting, capacity planning, automated scheduling and performance analytics for modern support teams. Workforce Management 
SupportLogic extracts customer sentiment signals so you can predict and prevent escalations, reduce churn, and protect and grow revenue. Insights/Analytics 
Create easy to follow explanations and guides. Improve customer success and reduce support cost Knowledge Management 
Smartling Translation 
Slang.ai is the first virtual phone agent that is quick & easy to set up, is customizable, and delights your customers. Telephony/IVR 
The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers. Conversational AI (Chat bot) 
Shelf is an unstructured data management platform that helps clean and refine the unstructured data that is foundational to AI initiatives. Agent Assist 
Service Now Helpdesk 
SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time. Insights/Analytics 
Salesforce, the #1 AI CRM, enables companies to connect with customers through a unified Einstein 1 platform that combines CRM, AI, Data, and Trust. Helpdesk 
Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral, the complete cloud communications platform. Let's talk! CX Platform Telephony/IVR 
Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback. Voice of Customer/Survey 
Introducing Readyly, the only AI-driven customer service platform built specifically for fast-growth companies. Workflow Automation 
ramplit Training 
See how PagerDuty's Platform for Real-Time Operations integrates machine data & human intelligence to improve visibility & agility across organizations. Status Management 
Easiest way to get a phone number for your startup or small business. Get a new business phone number or port your existing one. Telephony/IVR 
Drive impactful changes at every level of your contact center with eye-opening metrics that the c-suite will care about Insights/Analytics 
With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention Insights/Analytics 
Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive. Voice of Customer/Survey 
Build relationships that last with the only AI purpose-built platform for customer experience (CX) Agent Assist CX Platform Insights/Analytics
AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service. CX Platform 
Mosaic Voice Quality Assurance Telephony/IVR Training
Monkey Learn Insights/Analytics 
Medallia Quality Assurance 
Mavenoid is the product support automation platform built for complex products and devices. Using our AI, we solve problems too complex for chatbots. Workflow Automation 
With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform. Voice of Customer/Survey 
Unlock the hidden value of every customer conversation Turn everyday customer interactions into the insights you need to not only optimize your customer experience - but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform - Voice of Customer/Survey 
Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37000+ businesses. Live Chat 
Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today. Agent Assist Conversational AI (Chat bot) CX Platform
Insights/Analytics Quality Assurance 
A reliable product screenshot automation platform for customer support teams. Eliminate the manual burden of updating the product screenshots in your help center. Knowledge Management 
Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence. Insights/Analytics 
Laivly's AI platform enables the practical, seamless application of generative AI, machine learning and automation in contact centers for next-level CX. Workflow Automation 
With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. Helpdesk 
Kodif is a next-generation customer support solution for the lifecycle of a customer support interaction powered by GenAI and Low-code. Agent Assist Conversational AI (Chat bot) Workflow Automation
Looking for knowledge base software? Create a website to share information with customers, clients, employees, and others. Free trial, no credit card required. Knowledge Management 
Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights. Insights/Analytics 
Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more Conversational AI (Chat bot) CX Platform Helpdesk
Knowledge Management Live Chat 
Unlock unparalleled customer experience with InMoment's integrated CX solution. Harness award-winning AI for impactful ROI beyond traditional CX management. Insights/Analytics 
Turn your customer feedback data into instant voice of customer within minutes. Any help desk, any survey, any feedback, any scale. Try it for free today. Voice of Customer/Survey 
HubSpot CRM Helpdesk 
10K+ teams trust Hiver to streamline shared inbox management and run multi-channel help desks from their inbox. Try Hiver free for 7 days. Collaborative Inbox 
Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology Helpdesk 
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Helpdesk 
Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today Knowledge Management 
Happitu is the customer service platform that helps your agents confidently solve more issues, faster. CX Platform 
Guru's enterprise search connects your company's scattered docs, apps, and chats to deliver answers instantly, and creates a next-gen wiki and intranet from those answers for your team. Knowledge Management 
Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide. Helpdesk 
With visual bug reporting, live chat, public roadmaps, and more, we help you improve your product, boost sales and strengthen customer relationships. Customer Success Management 
Gladly is the only AI customer service platform built around people, not tickets, helping B2C brands save costs, grow revenue, and drive loyalty. Helpdesk 
Get Feedback Voice of Customer/Survey 
Gengo provides fast, affordable, and high quality translation services in all major languages by 1000s of certified translators worldwide. Translation 
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. CX Platform Telephony/IVR 
Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy. Customer Success Management 
Fullview lets you instantly monitor, control and analyze user sessions for faster real-time customer support and product analytics. No downloads. Forever free. Co-browsing 
Discover a behavioral data platform that surfaces user sentiment buried between clicks to create better products that win loyal customers for life. Insights/Analytics 
Front CX Platform 
Freshdesk Helpdesk Knowledge Management 
Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform. Agent Assist Conversational AI (Chat bot) CX Platform
Insights/Analytics 
Transform Slack and MS Teams into productivity hubs with tools for conversation ticketing, automated tasks, reporting, and integration with top CRMs and apps. Slack Support Workflow Automation 
FlowEQ's no-code platform embeds within your existing systems and accelerates important recurring workflows. Workflow Automation 
Enhance your customer service with FlipCX's cutting-edge Voice AI solutions, better than IVR. Experience seamless, automated interactions with our advanced voicebots and chatbots. Discover how Voice AI can transform your customer experience today! Telephony/IVR 
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! CX Platform 
Enterpret helps teams centralize and analyze customer feedback by using adaptive AI models to extract insights. Voice of Customer/Survey 
Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more Knowledge Management 
Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform. Agent Assist Conversational AI (Chat bot) CX Platform
Insights/Analytics Quality Assurance 
Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions. Conversational AI (Chat bot) Workflow Automation 
With Dialpad, you can connect teams, build ROI, and support customers—all with one Ai-powered app. Conversational AI (Chat bot) CX Platform Voice of Customer/Survey
Boost collaboration and efficiency with DevRev's cloud-based platform for customer support and software development. Native collaboration, analytics, and AI. Helpdesk 
Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count. Quality Assurance 
Call centre software with AI-driven conversation intelligence for leading customer support teams Telephony/IVR 
Time tracking software used by millions. A simple time tracker and timesheet app that lets you track work hours across projects. Workforce Management 
Conversational Support Platform on Slack Slack Support 
Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue. Customer Success Management 
Get ready with Channel Talk,your all-in-one AI Messenger. Conversational AI (Chat bot) 
Explore Certainly for versatile AI chatbot solutions across industries, enhancing customer engagement and streamlining operations. Conversational AI (Chat bot) 
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Workflow Automation 
Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud. Workforce Management 
Request screen recordings from your customers, or start a Cobrowsing session, within your existing helpdesk. Co-browsing 
Awaken's Agent Assistance and Analytics suite for call centres is easy to deploy, guaranteed to improve profitability and customer experience. Agent Assist 
Build great experiences for your brand with Avaya CX Platform 
A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations. Workforce Management 
Transform technical support with our AI Generative Service CRM Co-Pilot . Agents become expert knowledge guardians, enabling self-service and Voice of the Customer insights. Achieve consistently high CSAT, even for complex issues with Ascendo AI. Agent Assist Knowledge Management Voice of Customer/Survey
Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing. Telephony/IVR 
The business phone and communication platform trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes. Telephony/IVR 
Aide is the simple way to use AI in customer support, trusted by online stores and financial services with growing customer service needs. Agent Assist Conversational AI (Chat bot) Insights/Analytics
Replace basic conversational chatbots with Ada’s AI chatbot . Onboard, measure, and coach a top-performing AI Agent to resolve over 70% of customer service inquiries. Conversational AI (Chat bot) Workflow Automation 
Transform your messaging, video, and agent workspace and give customers the support they deserve with Acquire's unified customer service software. CX Platform 
8x8 Telephony/IVR
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Filter by Category:
| Logo | Name | Description | categories |
|---|---|---|---|
| Transform real-time insights into automated actions that empower agents, supervisors, and contact center leaders. Experience next-gen insights, stronger performance, and superior outcomes. | Insights/Analytics | |
| Stop wasting your agents’ time and your budget replying manually to every extra “thanks” that customers send your way. Automatically solve those tickets and move on to the next urgent issue. | Utilities | |
| The AI Operating System for Customer Support | Agent Assist Conversational AI (Chat bot) CX Platform Insights/Analytics | |
| Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. | Customer Success Management Slack Support | |
| Total CX will relentlessly pursue best practices in all aspects of customer service, contact centres and CX, but we will always take care of the basics. | Outsourcing | |
| Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling. | CRM | |
| Leave the constant agent hiring, onboarding, and training to the customer service BPO Source: https://wow24-7.io | Outsourcing | |
| AI agent that has the power to deliver customer experiences that are deeply human | Conversational AI (Chat bot) | |
| From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform. | Status Management | |
| Statuspage provides real-time incident communication and status updates. Keep customers informed, build trust, and enhance transparency. | Status Management | |
| NLX is the conversational AI platform powering the experiences that define the era of conversational applications, including chat, voice, multimodal, and beyond. | Conversational AI (Chat bot) Knowledge Management Telephony/IVR | |
| Transmonqa provide Quality monitoring software that easily allows you to achieve your Customer experience. | Agent Assist Quality Assurance | |
| Maximize contact center impact with employee-centric AI. | Quality Assurance | |
| Simply Contact is a reliable customer support outsourcing company with extensive expertise. We provide smooth and seamless customer care in 18+ languages. | Conversational AI (Chat bot) Live Chat Telephony/IVR | |
| The support platform that works the way you do. Consolidate your support channels into one platform your team will love, and bring support closer to product and engineering. | Helpdesk Slack Support | |
| Powerful, flexible and data-driven, Attio makes it easy to build the exact CRM your business needs. | CRM | |
| Scale support on Slack, Email, Teams, In-App Chat, Forms, Communities, and more--all-in-one tool. | Helpdesk Slack Support | |
| Pega Customer Service built for personalized experiences | Agent Assist Conversational AI (Chat bot) | |
| Deliver exceptional CX through AI-powered automation, intelligence, and omnichannel orchestration. | Insights/Analytics Telephony/IVR Workforce Management | |
| unitQ measures the quality of your products, services, and experiences in real time so you can take action on what's working and what's not with AI insights | Insights/Analytics | |
| Frame AI is a Streaming AI Platform that drives value from unstructured data across the company through traits, triggers, and trends. | Insights/Analytics Voice of Customer/Survey | |
| Pythia is an AI-driven customer support automation platform for Zendesk Chat and Zendesk Support | Utilities | |
| Looking to automate Zendesk workflows and streamline processes? You need Knots, the user-friendly solution that can make your life easier. | Utilities Workflow Automation | |
| Respell combines no-code workflows, an agent-driven chat experience, and suggestions so you can make magic with AI. | Utilities | |
| Connect your database. Get an admin panel. Basedash is an AI-generated interface to visualize, edit, and explore your data. | Utilities | |
| Stop creating yet another screen. PixieBrix is the first low-code platform to add automation, integrations, collaboration, and AI to the web apps your teams already use. | Utilities | |
| AI-powered support assistance that finds answers from previous tickets | Co-browsing | |
| Solidroad is the "flight simulator" platform for your customer-facing teams. Empower your reps to perform at their best with realistic AI-powered conversations and effective AI coaching feedback. | Training | |
| Yetto is a customer communication tool designed by support professionals and for support professionals. | Helpdesk | |
| Khoros is combining generative AI with a treasure trove of data, world-class automation, and digital engagement tools to create the perfect support experience. An experience that can be built instantly, learning constantly, and helping perpetually. | Conversational AI (Chat bot) CX Platform Insights/Analytics Knowledge Management | |
| Reimagine how social media can grow your business with Sprout Social. See our social media management tools in action. | ||
| Wrangle is a modern ticketing system built for Slack that makes it easy for your users to get help while ensuring that no request ever falls through the cracks. Wrangle automates all the reporting you need to show management how your team is doing. | Helpdesk Slack Support | |
| Use Qualtrics AI to transform data into personalized experiences, uncover drivers for customers and employees, and make smarter decisions to power growth. | CX Platform Insights/Analytics | |
| Zoom Contact Center is a video-optimized omnichannel contact center solution integrated with the Zoom platform and designed to elevate the customer experience. | CX Platform Telephony/IVR | |
| Deflect support tickets and personalize interactions for faster, more effective customer service. | Agent Assist Conversational AI (Chat bot) Insights/Analytics | |
| Unify your front-office teams, tools and touchpoints with Sprinklr's AI-powered customer experience management platform. Eliminate the chaos of using multiple CX tools. | CX Platform Insights/Analytics Voice of Customer/Survey | |
| HappyFox is an automated help desk that sets smart rules to prioritize and automatically assign support tickets to the agents. | Helpdesk | |
| Vitally's all-in-one Customer Success Platform automates and scales strategies, processes, and workflows using your real-time customer data and insights. | Customer Success Management Insights/Analytics | |
| Discover the ultimate solution to your support and BPO needs at Support Labs. With cutting-edge technology and an expert team, we ensure the optimization of your processes and operational excellence. Trust us to elevate your business to the next level with effective and customized solutions that adapt to your specific demands. | Outsourcing | |
| Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more! | Collaborative Inbox Knowledge Management Live Chat | |
| Future-proof your support team with our customer-centric AI and automation platform. Minimize effort and maximize delight, hassle-free. | Agent Assist Conversational AI (Chat bot) Insights/Analytics | |
| Delivering Great Customer Experience Assured by Generative AI | Conversational AI (Chat bot) CX Platform Insights/Analytics | |
| Unlock the power of best-in-class customer support with the world's first customer operations platform. The only all-in-one solution with both agents and automation. | Outsourcing | |
| Decagon is the most advanced AI platform for customer support | Agent Assist Conversational AI (Chat bot) | |
| InflectionCX brings together decades of expertise and cutting-edge technology to deliver modern Customer Experiences. | Outsourcing | |
| No minimums. No headaches. We deliver expertly trained customer service and technical outsourcing support teams so you can focus on growth. | Outsourcing | |
| HiOperator is the first AI-enabled automated customer service solution that delivers full service customer care that is superior to what even great human customer service agents can deliver. | Outsourcing | |
| Next Generation Customer Support Outsourcing Services. | Outsourcing | |
| Customers last when you put them first | Outsourcing | |
| Cxstomer helps the fastest growing brands implement and scale personalized customer support. | Outsourcing | |
| World class customer experience teams for leaders who put people first. | Outsourcing | |
| Business Process Outsourcing (BPO) is an effective way to improve customer support & save time for your organization. Get started with Peak Support! | Outsourcing | |
| Hire 24/7 teams to clear the inbox as you need it. We match your brand voice exactly with all management, training included. | Outsourcing | |
| Enhance your business with wrrk | Outsourcing | |
| Customer HD | Outsourcing | |
| 5CA is a global partner for remote, multilingual CX talent. Level up your CX with passionate experts who care about your brand the way you do. | Outsourcing | |
| Growth can be a great problem to have - as long as you have the right team. We're the right-size partner who'll prove that our culture isn't an empty promise. | Outsourcing | |
| PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention. | Outsourcing | |
| Your ultimate guide to building global teams through ethical outsourcing. Let us enhance your business by connecting you with hidden talent. | Outsourcing | |
| A unique and powerful software suite for businesses of all sizes. With 55+ applications, Zoho caters to 100 million+ users for their end-to-end business needs. | Helpdesk | |
| Zingtree's platform helps you uncover and implement automation opportunities at scale by utilizing your expertise, data, apps, knowledge, and business intent. | Workflow Automation | |
| Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media. | Helpdesk | |
| Create interactive decision trees to guide call center agents or self-service customers. Improve first call resolution (FCR) and revenue. | Live Chat | |
| Y Meadows AI customer service automates support processes while enhancing the experience for both customers and agents. | Workflow Automation | |
| Discover how our AI Copilot at Worknet.ai streamlines your workflow. Enhance productivity and efficiency with our advanced AI tools. Visit us now! | Agent Assist Slack Support | |
| #1 proactive customer experience platform. Rated ★★★★★ on Shopify. Create branded post-purchase journeys, prevent "where is my order?" calls before they happen, and Get real-time insight into lost or delayed shipments. Improve retention & LTV, and increase customer happiness with proactive notifications. | CX Platform | |
| When I work | Workforce Management | |
| Vistio simplifies delivering great service, reducing guesswork and agent stress. The result: better service, happier agents, predictable operating expenses. | Training | |
| Verint is a leader in CX automation. The world’s most iconic brands rely on our open CCaaS platform and team of AI-powered bots to create tangible AI business outcomes, now. | CX Platform | |
| Understand your customer needs with our AI-powered feedback analytics platform. Save time and resources by building what customers care about. | Insights/Analytics | |
| Unbabel’s Language Operations Platform gives businesses the ability to thrive across cultures and geographies by eliminating language barriers. | Translation | |
| Truco.ai - Voice automation your agents love | Quality Assurance | |
| Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free! | Customer Success Management | |
| Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution. | Helpdesk | |
| Instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Setup in minutes on Slack, MS Teams, or as a Chrome app. | Conversational AI (Chat bot) | |
| Go from point solutions data silos to our powerful AI for CX platform. TheLoops provides agent quality monitoring, voice of customer analysis, real-time troubleshooting more. | Insights/Analytics | |
| Tettra is an AI-powered knowledge base and knowledge management software. Curate company information and get instant answers to your team's repetitive questions. | Knowledge Management | |
| Tango - The Prince’s Trust – an organisation that helps young people aged 16 to 30 get their lives on track | Knowledge Management | |
| Talkdesk | CX Platform | |
| Swifteq builds Zendesk apps that help customer support teams streamline their customer journey and offer better service. AI-powered customer support software for ticket and help center automation. | Utilities Workflow Automation | |
| Surfboard WFM features integrated forecasting, capacity planning, automated scheduling and performance analytics for modern support teams. | Workforce Management | |
| SupportLogic extracts customer sentiment signals so you can predict and prevent escalations, reduce churn, and protect and grow revenue. | Insights/Analytics | |
| Create easy to follow explanations and guides. Improve customer success and reduce support cost | Knowledge Management | |
| Smartling | Translation | |
| Slang.ai is the first virtual phone agent that is quick & easy to set up, is customizable, and delights your customers. | Telephony/IVR | |
| The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers. | Conversational AI (Chat bot) | |
| Shelf is an unstructured data management platform that helps clean and refine the unstructured data that is foundational to AI initiatives. | Agent Assist | |
| Service Now | Helpdesk | |
| SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time. | Insights/Analytics | |
| Salesforce, the #1 AI CRM, enables companies to connect with customers through a unified Einstein 1 platform that combines CRM, AI, Data, and Trust. | Helpdesk | |
| Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral, the complete cloud communications platform. Let's talk! | CX Platform Telephony/IVR | |
| Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback. | Voice of Customer/Survey | |
| Introducing Readyly, the only AI-driven customer service platform built specifically for fast-growth companies. | Workflow Automation | |
| ramplit | Training | |
| See how PagerDuty's Platform for Real-Time Operations integrates machine data & human intelligence to improve visibility & agility across organizations. | Status Management | |
| Easiest way to get a phone number for your startup or small business. Get a new business phone number or port your existing one. | Telephony/IVR | |
| Drive impactful changes at every level of your contact center with eye-opening metrics that the c-suite will care about | Insights/Analytics | |
| With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention | Insights/Analytics | |
| Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive. | Voice of Customer/Survey | |
| Build relationships that last with the only AI purpose-built platform for customer experience (CX) | Agent Assist CX Platform Insights/Analytics | |
| AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service. | CX Platform | |
| Mosaic Voice | Quality Assurance Telephony/IVR Training | |
| Monkey Learn | Insights/Analytics | |
| Medallia | Quality Assurance | |
| Mavenoid is the product support automation platform built for complex products and devices. Using our AI, we solve problems too complex for chatbots. | Workflow Automation | |
| With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform. | Voice of Customer/Survey | |
| Unlock the hidden value of every customer conversation Turn everyday customer interactions into the insights you need to not only optimize your customer experience - but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform - | Voice of Customer/Survey | |
| Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37000+ businesses. | Live Chat | |
| Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today. | Agent Assist Conversational AI (Chat bot) CX Platform Insights/Analytics Quality Assurance | |
| A reliable product screenshot automation platform for customer support teams. Eliminate the manual burden of updating the product screenshots in your help center. | Knowledge Management | |
| Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence. | Insights/Analytics | |
| Laivly's AI platform enables the practical, seamless application of generative AI, machine learning and automation in contact centers for next-level CX. | Workflow Automation | |
| With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. | Helpdesk | |
| Kodif is a next-generation customer support solution for the lifecycle of a customer support interaction powered by GenAI and Low-code. | Agent Assist Conversational AI (Chat bot) Workflow Automation | |
| Looking for knowledge base software? Create a website to share information with customers, clients, employees, and others. Free trial, no credit card required. | Knowledge Management | |
| Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights. | Insights/Analytics | |
| Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more | Conversational AI (Chat bot) CX Platform Helpdesk Knowledge Management Live Chat | |
| Unlock unparalleled customer experience with InMoment's integrated CX solution. Harness award-winning AI for impactful ROI beyond traditional CX management. | Insights/Analytics | |
| Turn your customer feedback data into instant voice of customer within minutes. Any help desk, any survey, any feedback, any scale. Try it for free today. | Voice of Customer/Survey | |
| HubSpot | CRM Helpdesk | |
| 10K+ teams trust Hiver to streamline shared inbox management and run multi-channel help desks from their inbox. Try Hiver free for 7 days. | Collaborative Inbox | |
| Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology | Helpdesk | |
| Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. | Helpdesk | |
| Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today | Knowledge Management | |
| Happitu is the customer service platform that helps your agents confidently solve more issues, faster. | CX Platform | |
| Guru's enterprise search connects your company's scattered docs, apps, and chats to deliver answers instantly, and creates a next-gen wiki and intranet from those answers for your team. | Knowledge Management | |
| Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide. | Helpdesk | |
| With visual bug reporting, live chat, public roadmaps, and more, we help you improve your product, boost sales and strengthen customer relationships. | Customer Success Management | |
| Gladly is the only AI customer service platform built around people, not tickets, helping B2C brands save costs, grow revenue, and drive loyalty. | Helpdesk | |
| Get Feedback | Voice of Customer/Survey | |
| Gengo provides fast, affordable, and high quality translation services in all major languages by 1000s of certified translators worldwide. | Translation | |
| Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. | CX Platform Telephony/IVR | |
| Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy. | Customer Success Management | |
| Fullview lets you instantly monitor, control and analyze user sessions for faster real-time customer support and product analytics. No downloads. Forever free. | Co-browsing | |
| Discover a behavioral data platform that surfaces user sentiment buried between clicks to create better products that win loyal customers for life. | Insights/Analytics | |
| Front | CX Platform | |
| Freshdesk | Helpdesk Knowledge Management | |
| Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform. | Agent Assist Conversational AI (Chat bot) CX Platform Insights/Analytics | |
| Transform Slack and MS Teams into productivity hubs with tools for conversation ticketing, automated tasks, reporting, and integration with top CRMs and apps. | Slack Support Workflow Automation | |
| FlowEQ's no-code platform embeds within your existing systems and accelerates important recurring workflows. | Workflow Automation | |
| Enhance your customer service with FlipCX's cutting-edge Voice AI solutions, better than IVR. Experience seamless, automated interactions with our advanced voicebots and chatbots. Discover how Voice AI can transform your customer experience today! | Telephony/IVR | |
| Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! | CX Platform | |
| Enterpret helps teams centralize and analyze customer feedback by using adaptive AI models to extract insights. | Voice of Customer/Survey | |
| Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more | Knowledge Management | |
| Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform. | Agent Assist Conversational AI (Chat bot) CX Platform Insights/Analytics Quality Assurance | |
| Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions. | Conversational AI (Chat bot) Workflow Automation | |
| With Dialpad, you can connect teams, build ROI, and support customers—all with one Ai-powered app. | Conversational AI (Chat bot) CX Platform Voice of Customer/Survey | |
| Boost collaboration and efficiency with DevRev's cloud-based platform for customer support and software development. Native collaboration, analytics, and AI. | Helpdesk | |
| Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count. | Quality Assurance | |
| Call centre software with AI-driven conversation intelligence for leading customer support teams | Telephony/IVR | |
| Time tracking software used by millions. A simple time tracker and timesheet app that lets you track work hours across projects. | Workforce Management | |
| Conversational Support Platform on Slack | Slack Support | |
| Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue. | Customer Success Management | |
| Get ready with Channel Talk,your all-in-one AI Messenger. | Conversational AI (Chat bot) | |
| Explore Certainly for versatile AI chatbot solutions across industries, enhancing customer engagement and streamlining operations. | Conversational AI (Chat bot) | |
| Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. | Workflow Automation | |
| Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud. | Workforce Management | |
| Request screen recordings from your customers, or start a Cobrowsing session, within your existing helpdesk. | Co-browsing | |
| Awaken's Agent Assistance and Analytics suite for call centres is easy to deploy, guaranteed to improve profitability and customer experience. | Agent Assist | |
| Build great experiences for your brand with Avaya | CX Platform | |
| A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations. | Workforce Management | |
| Transform technical support with our AI Generative Service CRM Co-Pilot . Agents become expert knowledge guardians, enabling self-service and Voice of the Customer insights. Achieve consistently high CSAT, even for complex issues with Ascendo AI. | Agent Assist Knowledge Management Voice of Customer/Survey | |
| Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing. | Telephony/IVR | |
| The business phone and communication platform trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes. | Telephony/IVR | |
| Aide is the simple way to use AI in customer support, trusted by online stores and financial services with growing customer service needs. | Agent Assist Conversational AI (Chat bot) Insights/Analytics | |
| Replace basic conversational chatbots with Ada’s AI chatbot . Onboard, measure, and coach a top-performing AI Agent to resolve over 70% of customer service inquiries. | Conversational AI (Chat bot) Workflow Automation | |
| Transform your messaging, video, and agent workspace and give customers the support they deserve with Acquire's unified customer service software. | CX Platform | |
| 8x8 | Telephony/IVR |
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